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DTSTART:20160304T140000Z
DTEND:20160304T180000Z
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SUMMARY:MRA Customer Service Excellence Series
DESCRIPTION:CUSTOMER SERVICE EXCELLENCE SERIES\n\n"What would the future look like if everyone in your organization was an expert at customer service?"\n\nMRA's series of three\, half-day sessions challenges those who interact with customers to move from "business as usual" to high performance\, results-oriented customer service that delights clients and improves the bottom line. This series covers essential communication skills\, improves presentation across all mediums telephone\, e-mail\, and face-to-face and cultivates creative problem-solving skills that delight customers.\n\nSeries Fee: $600 MRA members / $795 nonmembers\n\nCourses can be taken as a series or per session.\n\nCourses in this series:\n\nEnhance Your Customer Connection\n\nFriday\, March 4\, 2016  -  8:30 am   12:00 pm\n\nMembers: $200  Nonmembers: $265\n\n \n\nUnderstand Your Customer's Business\n\nFriday\, March 11\, 2016  -  8:30 am   12:00 pm\n\nMembers: $200  Nonmembers: $265\n\n \n\nCreative Customer Problem Solving\n\nFriday\, March 18\, 2016  -  8:30 am   12:00 pm\n\nMembers: $200  Nonmembers: $265\n\n \n\nFor details or to register\, contact Kathy Riley at Kathy.riley@mranet.org or (309)277-4186.
X-ALT-DESC;FMTTYPE=text/html:&nbsp\;<br />\n<a href="http://www.mranet.org/Training-Events/Learning-Development/Certificate-Series-Programs/Customer-Service-Excellence-Series">CUSTOMER SERVICE EXCELLENCE SERIES</a><br />\n&ldquo\;What would the future look like if everyone in your organization was an expert at customer service?&rdquo\;<br />\nMRA&rsquo\;s series of three\, half-day sessions challenges those who interact with customers to move from &ldquo\;business as usual&rdquo\; to high performance\, results-oriented customer service that delights clients and improves the bottom line. This series covers essential communication skills\, improves presentation across all mediums&mdash\;telephone\, e-mail\, and face-to-face&mdash\;and cultivates creative problem-solving skills that delight customers.<br />\nSeries Fee: $600 MRA members / $795 nonmembers<br />\nCourses can be taken as a series or per session.<br />\nCourses in this series:<br />\n<a href="http://www.mranet.org/training-events/training/enhance-your-customer-connection">Enhance Your Customer Connection</a><br />\nFriday\, March 4\, 2016&nbsp\; -&nbsp\; 8:30 am &ndash\; 12:00 pm<br />\nMembers: $200&nbsp\; Nonmembers: $265<br />\n&nbsp\;<br />\n<a href="http://www.mranet.org/training-events/training/understand-your-customers-business">Understand Your Customer&rsquo\;s Business</a><br />\nFriday\, March 11\, 2016&nbsp\; -&nbsp\; 8:30 am &ndash\; 12:00 pm<br />\nMembers: $200&nbsp\; Nonmembers: $265<br />\n&nbsp\;<br />\n<a href="http://www.mranet.org/training-events/training/creative-customer-problem-solving">Creative Customer Problem Solving</a><br />\nFriday\, March 18\, 2016&nbsp\; -&nbsp\; 8:30 am &ndash\; 12:00 pm<br />\nMembers: $200&nbsp\; Nonmembers: $265<br />\n&nbsp\;<br />\nFor details or to register\, contact Kathy Riley at <a href="mailto:Kathy.riley@mranet.org" target="_blank">Kathy.riley@mranet.org</a> or (309)277-4186.
LOCATION:
UID:e.2314.306
SEQUENCE:3
DTSTAMP:20260403T180421Z
URL:https://members.gqchcc.com/events/details/mra-customer-service-excellence-series-03-04-2016-306
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