MRA Customer Service Excellence Series
2016-03-11 14:00 - 18:00 UTC
CUSTOMER SERVICE EXCELLENCE SERIES

"What would the future look like if everyone in your organization was an expert at customer service?"

MRA's series of three, half-day sessions challenges those who interact with customers to move from "business as usual" to high performance, results-oriented customer service that delights clients and improves the bottom line. This series covers essential communication skills, improves presentation across all mediums telephone, e-mail, and face-to-face and cultivates creative problem-solving skills that delight customers.

Series Fee: $600 MRA members / $795 nonmembers

Courses can be taken as a series or per session.

Courses in this series:

Enhance Your Customer Connection

Friday, March 4, 2016 - 8:30 am 12:00 pm

Members: $200 Nonmembers: $265

Understand Your Customer's Business

Friday, March 11, 2016 - 8:30 am 12:00 pm

Members: $200 Nonmembers: $265

Creative Customer Problem Solving

Friday, March 18, 2016 - 8:30 am 12:00 pm

Members: $200 Nonmembers: $265

For details or to register, contact Kathy Riley at Kathy.riley@mranet.org or (309)277-4186.
