Assertive communication is not passive, nor is it aggressive and dominating; it represents the most effective method of expression in almost every workplace situation. This one-day program is designed to help participants increase their influence and credibility, add confidence to their communication, become more effective in dealing with conflict situations, and increase results.

Learning Objectives:

• Recognize assertive, aggressive, and passive behaviors.
• Apply assertiveness in conflict situations.
• Reduce defensiveness and increase management effectiveness.
• Use positive communication techniques.
• Give difficult messages in an assertive manner.
• Identify nonverbal messages.

Who Should Attend:

Anyone who would benefit from being able to communicate more directly, tactfully, and effectively. Also, anyone who is making the transition to a leadership position and needs to get things done through others or with the assistance of others in the organization.

Competencies:

• Assertiveness
• Conflict management
• Listening