Problem-Solving Techniques

In this program, participants develop their ability to recognize and solve problems in a lean business environment using a proven approach. The program teaches participants how to use several widely-accepted problem-solving tools such as: A3's, 5 Why's, Ishakawa cause and effect diagrams, flowcharting, Pareto diagrams, run charts, and force field analysis. The case study used in class reinforces how to apply the tools in a real world setting.

Learning Objectives:

• Describe the steps of the problem-solving model.
• Describe and use various tools for collecting data/information.
• Conduct a root cause analysis that arrives at a corrective action plan.

Who Should Attend:

Anyone who would like to learn how to use a proven problem-solving method or who wants to improve problem-solving competencies.